Guest scans, no app required
A printed QR card at the room or communal area opens a short, mobile-first reporting form. No account, no download, no app-store friction for a guest staying one night.
Guest request routing & shift operations
Every guest request finds the right person, on time.
A guest scans a printed QR card, reports a broken shower or a noisy corridor in seconds, and it lands directly with the department that owns it — with an escalation clock running until someone does. Staff work from one Live Board instead of a phone, a WhatsApp group and a paper log.
Built for independent hotels and short-stay operators in the UK. No app download for guests — everything runs from the scan.
What a request looks like
From scan to resolution, nothing gets lost in a chat thread.
ReportedRoom 214
Air conditioning not cooling
Routed to Maintenance · escalates in 15 min if unacknowledged
AcknowledgedReception
Extra towels requested
Owned by Housekeeping · guest notified automatically
How it works
One board for every request, from scan to resolution
InnRelay replaces the mix of phone calls, messaging apps and paper logs that most independent properties run their operations on, with a single routed, timed, auditable flow.
Routed to the right department
Requests are categorised and sent straight to Reception, Housekeeping, Maintenance or whichever department owns that kind of issue — configured per property, not hardcoded.
Escalation clocks that actually run
Each department has a response target. An unacknowledged request escalates automatically, so nothing quietly waits in an inbox until a guest complains at checkout.
Watch & follow
See InnRelay in action
A short film on how one guest request reaches the right team, plus where to follow InnRelay for updates.
Two products, kept separate
Built for how hotels and short stays actually run
Hotel and short-term-rental operations use different language, different locations and different workflows. InnRelay keeps them as two distinct products rather than one compromise.
Room-led operations
For hotels and serviced properties with departments, shifts and a duty-manager rhythm.
- Rooms and public-area QR reporting
- Live Board and guest inbox for staff
- Shift Run, handover notes and hotel task tracking
- Batch-printable room QR cards
Short-term rentals
For apartments, holiday lets and other short-term stays with areas instead of room numbers.
- Entrance, kitchen, bathroom and bedroom reporting
- Host-team routing without a front desk
- Lockbox, house-rules and checkout guidance
- Stay-specific QR cards
See it running on your own property
We're onboarding a small number of UK hotels and short-stay operators directly. Get in touch and we'll walk you through a pilot.
Talk to us about a pilot