InnRelay StaysGuest help · no app required
Secure Stay portal
Starting a secure guest session…

Help with your stay

Tell the host team what needs attention.

Choose the area and issue. You do not need an account, email, phone number or app.

Do not wait for InnRelay in an emergency. For fire, smoke, a carbon-monoxide alarm, serious illness, violence or immediate danger, leave if safe and call emergency services first.
Stay safe: this portal never asks for card details, bank transfers, passport photos, passwords or an app download. Check that the web address is the trusted InnRelay address printed beside the QR code.

What can we help with?

Choose a common request, search the full Stay catalogue or describe something else.

Which area needs help?
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You can choose another area inside this same Stay. You cannot switch to another property.

Do not enter booking payment details, passwords, access codes or identity-document information.

A photo of a lockbox, appliance or damage can help the host team act faster. JPEG, PNG, WEBP, HEIC or PDF, up to 8MB. Never photograph a payment card or ID document.