InnRelay Guest
Confirming your hotel…Guest service portal
Starting secure guest session…

Tell us once · Follow it here

Need something? Let the right team know.

Report a request or problem in under a minute. Hotel staff can acknowledge it, assign it and update you here.

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Do not wait for the app in an emergency.

For fire, smoke, serious illness, violence or immediate danger, call reception and emergency services first.

You scanned an InnRelay guest card. This portal will never ask for card payments, passwords, passport photos, bank transfers or app downloads. If a QR code asks for those, close it and contact reception or your host.

Make a request

What can we help with?

Choose a common item, search the full catalogue, or describe something completely different.

Your room is set by the InnRelay QR code you scanned. To report for another room or area, scan the QR code there or contact reception.

Do not enter card numbers, passport details or other sensitive information.

For your safety, staff will never ask you here to pay by QR code, share a password or send identity documents. Refunds and deposits stay with the hotel or booking platform.
Add a photo, your name or how to update youOptional

A photo can help staff act faster. JPEG, PNG, WEBP, HEIC or PDF, up to 8MB. Never photograph a payment card or ID document.

Only this browser and authorised hotel staff can view the report.