Room 208Guest waiting
Wi-Fi down
Guest cannot join a work call. First report at 18:36.
Daily shift operations for independent hotels
Run the shift. Catch the exception. Hand over what matters.
InnRelay connects a QR guest portal with AM, PM and night-shift operations, so every request becomes an acknowledged, owned and visible hotel issue.
Built for busy shifts. Works beautifully on an iPad. No PMS integration required for the pilot.
OwnedAction now
Leo is checking the access point
Guest update due at 18:55. Room move considered.
L Maintenance owner
Next shiftHandover
Keep visible until verified
Unresolved items stay at the top of the evening handover.
AM, PM and Night runsDaily tasks organised by shift and operating area.
Structured recordsTills, cash drops, temperatures and safety checks.
Automatic handoverUnresolved work follows the next shift.
The costly gap
A guest issue should never vanish in a WhatsApp thread, paper log, or handover gap.
Most hotels already have smart staff. The failure is that a problem changes hands while the guest is still waiting for an answer. InnRelay gives the team one calm, shared source of truth.
The issue is recorded, but nobody owns it.
A note exists somewhere, but the person who can resolve it does not see it at the right moment.
The work happens, but the guest is not updated.
A maintenance fix without a service-recovery update still feels like no help to the guest.
The next team inherits a surprise.
Unresolved, guest-impacting issues are automatically collected before the handover is signed off.
One simple workflow
Capture. Own. Recover. Handover.
Not more software to administer. One deliberate path for the operational moments that most affect a stay.
Report a useful issue in under 30 seconds.
Choose a room or area, issue type, urgency, and guest impact. Add a sentence that gives the next person enough context to act.
Room 208Guest waiting
Wi-Fi down
First report, before the issue becomes a story nobody can reconstruct.
Built for real shifts
Everything needed to recover an issue. Nothing that slows the team down.
Daily Shift Run
Receive handover and complete the right checks for AM, PM or night.
Guest impact first
Make “guest waiting” and “room out of order” impossible to miss.
Named ownership
Replace “someone is dealing with it” with one visible next action.
Update checkpoints
Show when the guest was last updated and when they need an answer.
Verified resolution
Close an issue only when it is truly fixed, not merely passed on.
Clean handover
Open issues automatically follow the next team, with context intact.
Founding pilot
Build the calmer shift with us.
We are opening InnRelay to five independent hotels or serviced-apartment operators who want a simpler way to protect guest recovery between shifts.
£0for the first 30 days
Then £49 per property per month. No annual contract during the pilot.
✓Set up around your rooms and common areas.
✓Works on a shared iPad, phone, or desktop browser.
✓No PMS integration needed for the first version.
✓Weekly feedback, not a long sales process.